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In accordance with the Law of the Republic of Belarus of July 18, 2011 “On Appeals of Citizens and Legal Entities” (hereinafter referred to as the Law), an appeal to RUE “National Center for Marketing and Price Study” (hereinafter referred to as “NCFM”) can be made in writing, electronically or orally.

Appeals are stated in Belarusian or Russian (article 12 of the Law).

Written applications should be sent to the NCFM at the following address: Pobediteley ave. 7, Minsk, 220004

Electronic applications can be sent to the e-mail address ncm@icetrade.by or by filling out the form in a special section on the official website of the NCFM.

Electronic applications of citizens, including individual entrepreneurs (hereinafter referred to as citizens), and legal entities are considered by the NCFM in accordance with the requirements of the Law.

In accordance with the Law, an electronic appeal is an applicant’s appeal received at the organization’s email address or posted in a special section on the organization’s official website on the Internet (Section 1 of the Law).

Electronic appeals received by the NCFM are subject to review in the manner established for the consideration of written appeals, taking into account the features provided for in Section 25 of the Law, and must comply with the requirements established by clause 1, paragraphs two to four of clause 2, or paragraphs two to five of clause 3 of article 12 of the Law.

Electronic applications of citizens should contain:

  • name and (or) address of the organization or position of the person to whom the appeal is addressed;
  • surname, first name, patronymic (if any) or initials of a citizen, address of his place of residence (place of stay);
  • statement of substance;
  • applicant email address.

Electronic applications from legal entities should contain:

  • name and (or) address of the organization or position of the person to whom the appeal is sent;
  • full name of the legal entity and its location;
  • statement of substance;
  • surname, first name, patronymic (if any) or initials of the head or a person authorized to sign appeals in the established manner;
  • applicant email address.

Electronic communications submitted by representatives of applicants must be accompanied by electronic copies of documents confirming their authority.

The applicant has the right to withdraw his appeal before considering it on the merits by submitting a corresponding written application (Section 16 of the Law).

The withdrawal of an electronic appeal is carried out by submitting a written application or by sending an application in electronic form in the same way that the electronic appeal was sent (Article 25 of the Law).

Responses (notifications) to electronic applications are sent to the applicants' email address indicated in the electronic communications.

Written responses are given to electronic communications (written notifications are sent) in cases where:

  • the applicant in his electronic request asks to send a written response or at the same time to send a written response and a response to his email address;
  • the electronic application contains the email address for which, for technical reasons, the response (notification) was not delivered.

In case if incoming electronic applications of similar content from different applicants are of a massive nature (more than ten), the replies to such applications by decision of the management of the NCFM or a person authorized to sign responses in the prescribed manner can be posted on the official website of the NCFM on the Internet without sending replies (notifications) to applicants (Article 25 of the Law).

Electronic applications must be considered not later than 15 days from the day following the day of registration of the application by the NCFM, and those requiring additional study and verification - not later than 1 month, unless otherwise specified by legislative acts (Article 17 of the Law).

If the requirements specified in the first and second parts of paragraph 2 of Article 25 of the Law are not complied with, electronic circulation may be left without consideration on the merits in the manner established by paragraph 4 of Article 15 of the Law, if:

  • does not contain the surname, first name, patronymic (if any), address of the citizen's place of residence (place of stay);
  • does not contain the name and (or) address of the organization or position of the person to whom the appeal is sent;
  • does not contain the full name of the legal entity and the address of its location, surname, first name, patronymic (if any) of the head or a person authorized to sign applications in the established manner (for legal entities);
  • does not contain the essence of the appeal;
  • contains unreadable text;
  • contains obscene or offensive words or phrases;
  • is subject to review in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, legislation determining the administrative procedure, legislation on administrative procedures, the appeal is an employee’s appeal to the employer or a different procedure is established in accordance with legislative acts filing and consideration of such appeals;
  • contains issues that are not within the competence of NCFM;
  • missed deadline for complaint;
  • re-appeal is filed and it does not contain new circumstances relevant to the consideration of the appeal on the merits;
  • the applicant has stopped correspondence on the issues set forth in the appeal.

The response of the NCFM to the appeal or the decision to leave the application without consideration on the merits can be appealed to a higher organization - the Ministry of Foreign Affairs of the Republic of Belarus.

The response of the NCFM to the application or the decision to leave the appeal without consideration on the merits after appeal to a higher organization may be appealed to a court in the manner established by law.

The response to a complaint to a higher organization may be appealed to a court if, when considering this complaint, a new decision has been made that falls within the competence of the corresponding higher organization.

Consideration of a complaint by a higher organization on the merits is carried out in the manner and terms established by the Law for consideration of appeals.

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